Privacy Policy

Last updated: August 8, 2026  |  Effective: August 8, 2026

N2 Cleaning Services ("we", "us", or "our") operates the website n2cleaningservices.com. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or request our cleaning services in Southern New Hampshire and Northern Massachusetts.

1. Information We Collect

We collect information you voluntarily provide when you:

• Submit a quote request form (name, email, phone number, address, service details)
• Contact us by phone, email, or text message
• Leave a review or testimonial
• Sign up to receive communications from us

We also automatically collect limited technical data through Google Analytics 4, including general geographic location (city/region level), pages visited, session duration, and device type. IP addresses are anonymized and never stored in identifiable form.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and schedule cleaning appointments
• Communicate service confirmations, reminders, and follow-ups
• Improve our website experience and service offerings
• Comply with applicable legal requirements
• Send you occasional promotional communications (you may opt out at any time)

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share data only with:

• Service providers: Tools like Google Analytics, Cloudflare, and email delivery services used solely to operate our website and communications.
• Legal compliance: When required by law, court order, or to protect the rights and safety of N2 Cleaning Services or our clients.

4. Data Retention

We retain customer contact and service records for up to 3 years to support ongoing service relationships and legal compliance. Analytics data is retained per Google Analytics default settings (14 months). You may request deletion of your data at any time.

5. Cookies and Tracking

Our website uses cookies solely through Google Analytics 4 to understand aggregate website usage. No advertising cookies or cross-site tracking cookies are used. You may disable cookies through your browser settings without affecting your ability to use our website.

6. Your Rights

Depending on your state of residence, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us using the information below.

7. Security

We implement appropriate technical measures to protect your information, including HTTPS encryption on all pages and restricted access to customer data. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.